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Privacy Policy

To ensure we provide a quality training service to you, Sign Confident needs to collect some personal data from you. We do this via your course Application Form, which is completed ahead of any interview and/or acceptance onto a course.


What data do we collect?


The data we collect includes your personal information, contact information, educational background and details of any reasonable adjustments requested.


We will also ask you for the following ‘special categories’ of sensitive personal data, in order to register you with the awarding body, who use this data for statistical purposes only. We will not use this data for any other purposes:

  • Disability

  • Ethnic Origin

  • Gender.


How will your data be used?


Your data will be used in the following ways:


  • Stored securely on our database of learners in order that we can communicate effectively with you throughout your learning experience with Sign Confident

  • To monitor payments made/owing, for the course you are enrolled on.

  • To register you with the Awarding Body so that you can take part in the relevant assessments for your course.

  • To send you your results and any necessary certification, after your course has finished.


Our legal basis for processing your data in this way is to ensure we fulfill our obligations, both to yourself and the awarding body, in delivering the training service you have purchased.



Sign Confident will only pass on your information to the following third parties, in order to facilitate the delivery of the training course you have purchased:


  • The awarding bodies Signature and Institute of British Sign Language, via their secure online portals, in order for them to register you for assessments.


How long will your data be stored?


Sign Confident will only keep your personal data for as long as you are an active student on one of our training courses or until your assessment results have been received and distributed by us.  


At the end of the course and after your results and/or certification has been sent to you, we will write to you again to ask you if you would still like to hear from us about continuing your learning with us. We will only keep in touch with you, after this point, if you give us your permission to do so. 


The awarding bodies will store your personal data for the durations outlined in their privacy policies.


Your rights


You can request to see what data we hold on you, free of charge, at any time. Sign Confident will respond to your request within 30 working days. Please email using subject MY DATA.


You have the right to have your personal data deleted without having to give us a reason at any time after your course has ended, even if you previously consented for us to remain keeping in touch. Please email using subject OPT OUT.


You can raise a complaint about our treatment of your data. Please email using subject DATA COMPLAINT.




By consenting to this Privacy Notice, you are giving us permission to process your personal data and special category data for the specific purposes identified above. Consent can be withdrawn at any time, see above.

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